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APPLICATION SUPPORT SPECIALIST – Typefi Systems (Pvt) Ltd

  • 3 months ago
  • Colombo ,Colombo 5

Job Information

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    Job Qualifications Bachelor

Job Description

Applications are open for all candidates to fill the Application Support Specialist Job Role at Typefi Systems (Pvt) Ltd

Application Support Specialist

 

Qualifications and Competencies

  • A degree in IT/BIT/MIT from a recognized university
  • Minimum 2 years Of industrial exposure including 1 year Of proven customer support experierre.
  • Fresh graduates are welcome to apply for the Associate Support Specialist position.
  • Effective written and oral communication skills (English language)
  • Excellent analytical skills
  • Ability to multi-task and maintain a positive attitude under tight deadlines
  • Ability to clearly communicate technical information to customers and provide outstanding customer service even under pressure
  • Ability to work effectively and creatively within a distributed team environment, as well as independently
  • Ability to work in on a rotating roster

Primary Responsibilities

  • Be the key support contact for established customers
  • Triage incoming support tickets along with a Senior Solutions Consultant maintain and document customer
  • solution to meet customer needs
  • Work with Professional Services Engineers to brief and QA new customizations
  • Document customer solutions on the Typefi internal wiki

We offer

  • Challenging, fun, rewarding work
  • Competitive salary
  • Work with a small team of industry experts
  • Transport and meal allowances

 

Candidate must have the ability to function as a team player with a positive attitude and a commitment to meet deliveries through proactively engaging in providing solutions in a globally distributed research and development environment.

Kindly email your CV to jobs@typefi.com before 24 March 2020 indicating the position applied for as email subject.

Typefi Systems No 27, Siebel Avenue Kirulapone, Colombo 05 Tel:011 2815 945

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