HOTEL FRONT DESK AGENT – Jobs in Sri Lanka – Jobnet, Jobs, Vacancies, Careers and Government jobs in Sri Lanka – Sri Lankan Jobs Network

HOTEL FRONT DESK AGENT

  • Hospitality & Tourism
  • Full time
  • 1 month ago
  • Matara

Job Information

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    Shift Night
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    No. of Openings 5 openings
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    Job Level : Manager
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    Job Experience : 2 years
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    Job Qualifications Diploma

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

A degree in hotel management is a plus

Interested candidates are required to reply back with their Cv as soon as possible please note we require only serious candidates.

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