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Junior Executive – Customer Experience – Mobitel

  • 3 weeks ago
  • Ampara

Job Information

  • icon
    Job Qualifications Advance Level (AL)

Job Description

Junior Executive – Customer Experience (Ampara)

JOB ROLE:

  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholder’s in business activities.

QUALIFICATIONS & EXPERIENCE:

  • Passed the G.C.E. O/L and A/L examinations.
  • Minimum one year experience in Customer Care in a Telecom/ Banking industry is preferable.
  • Excellent communication Skills in English/ Sinhala and Tamil being a mandatory requirement.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

 

If interested, e-mail your resume to career@mobitel.lk on or before 06/02/2020

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