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JUNIOR EXECUTIVE – CUSTOMER SERVICE – Hayleys Advantis Ltd

  • Customer Service & Call Center
  • Full time
  • 3 weeks ago
  • Colombo ,Colombo 10

Job Information

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    Job Level : Executive
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    Job Experience : 2 years
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    Job Qualifications Advance Level (AL)

Job Description

MOUNTAIN HAWK EXPRESS (PVT) LTD – Licensee of Federal Express Corporation
ORUGODAWATTHA
Mountain Hawk Express (Pvt) Ltd,) is a member of the Hayleys Advantis Group and an ISO 9001:2015 certified Company. The Company which has been listed amongst the “Top 25 Best Companies to Work for” in Sri Lanka, operates with a network of branches and agents across the country.

JUNIOR EXECUTIVE – CUSTOMER SERVICE

JOB RESPONSIBILITIES
• Field a high volume of in-bound calls and assess customer needs.
• Review customer inquiries, problems, requests and suggestions and determine appropriate solutions and /or responses.
• Effectively communicate with clients through written communication.
• Handle and follow-up hotline cash sales enquiries.
• Attend to e-mails addressed to the CS department.
• Handle customer service related back end process requirements through FedEx tools / systems.
• Distribute calls / e-mails when necessary to other resources to ensure customers’ needs are handled in a timely fashion.
• Attend to general correspondences and maintain records

CANDIDATE PROFILE
• A minimum of 3 passes at G. C. E. A/L
• A minimum of 6 credits at the GCE O/L examination including English & Mathematics.
• Minimum of 2 years’ experience in a similar capacity would be an added advantage.
• Computer Literacy
• Excellent communication skills in English.
• Preferably male candidates

If you think you have what it takes to be successful in the above challenging role, please apply now.

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